Update - Certain parts of the platform service remain out of operation. Our human translation service is still available but in limited volume. You may try our AI translation service if you have translation needs.
Accessing Service Data – We're working on re-securing service data.
Thank you for your understanding. We remain committed to supporting your needs as best we can. If you have any other questions or need assistance, please reach out to us at support@oneskyapp.com.
Jul 07, 2025 - 04:09 HKT
Accessing Service Data – We're working on re-securing service data.
Thank you for your understanding. We remain committed to supporting your needs as best we can. If you have any other questions or need assistance, please reach out to us at support@oneskyapp.com.
Jul 07, 2025 - 04:09 HKT
Identified - We came under an infrastructure attack that led to a data compromise. As previously mentioned we experienced a service outage on June 11, 2025, users may be unable to access certain parts of the service at this time. Our human translation service is still available but in limited volume. You may try our AI translation service if you have translation needs.
Our engineers are working to restore the platform service, but the complexity of the issue is causing significant delays. We apologize that we’re unable to provide a specific ETA for recovery at this time.
Certain service and data such as project groups, translation files and histories have been affected. It’s important to note that we have never stored your payment card information in our system, there is no risk of card data exposure from this incident. Within our system, sensitive data is protected using salted hashing.
We understand the critical nature of your work and sincerely apologize for the disruption to your projects. We recommend using alternative solutions to get through this difficult time. If you have any questions or need assistance, please contact us at support@oneskyapp.com.
Thank you for your understanding.
Jun 19, 2025 - 10:37 HKT
Our engineers are working to restore the platform service, but the complexity of the issue is causing significant delays. We apologize that we’re unable to provide a specific ETA for recovery at this time.
Certain service and data such as project groups, translation files and histories have been affected. It’s important to note that we have never stored your payment card information in our system, there is no risk of card data exposure from this incident. Within our system, sensitive data is protected using salted hashing.
We understand the critical nature of your work and sincerely apologize for the disruption to your projects. We recommend using alternative solutions to get through this difficult time. If you have any questions or need assistance, please contact us at support@oneskyapp.com.
Thank you for your understanding.
Jun 19, 2025 - 10:37 HKT
Update - We are currently experiencing a service interruption, users may be unable to access certain parts of the service at this time. Our engineering team is making every effort to recover the service.
However, due to the complexity involved, recovery is taking much longer than expected. We’re sorry that we cannot provide an ETA at this time.
We understand the critical nature of your work, and we encourage you to explore alternative solutions in the interim.
If you encounter any difficulties, please contact us at support@oneskyapp.com for assistance.
We understand this may cause inconvenience and appreciate your patience. We sincerely apologize for the issue.
Jun 17, 2025 - 19:52 HKT
However, due to the complexity involved, recovery is taking much longer than expected. We’re sorry that we cannot provide an ETA at this time.
We understand the critical nature of your work, and we encourage you to explore alternative solutions in the interim.
If you encounter any difficulties, please contact us at support@oneskyapp.com for assistance.
We understand this may cause inconvenience and appreciate your patience. We sincerely apologize for the issue.
Jun 17, 2025 - 19:52 HKT
Update - We are currently experiencing a service interruption, users may be unable to access certain parts of the service at this time. Our engineering team is making every effort to recover the service. However, due to the complexity involved, recovery is taking much longer than expected. We’re sorry that we cannot provide an ETA at this time, but we are continuing to work on this as a top priority.
We understand this causes inconvenience and appreciate your patience. If you are experiencing issues or need assistance, please contact our support team at support@oneskyapp.com.
Jun 16, 2025 - 19:22 HKT
We understand this causes inconvenience and appreciate your patience. If you are experiencing issues or need assistance, please contact our support team at support@oneskyapp.com.
Jun 16, 2025 - 19:22 HKT
Update - We are continuing to investigate this issue.
Jun 11, 2025 - 23:13 HKT
Jun 11, 2025 - 23:13 HKT
Investigating - We are currently investigating this issue.
Jun 11, 2025 - 19:33 HKT
Jun 11, 2025 - 19:33 HKT
Platform
Under Maintenance
API
Major Outage
Translator Portal
Major Outage
Support
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance