Our TMS platform, including CAT tools and API, will be discontinued in August 2025. Please note that our human translation and AI translation services will remain available to support your ongoing localization needs.
We sincerely apologize for any inconvenience this may cause and remain committed to assisting you as best we can. If you have any questions or need further support, please don’t hesitate to contact us at support@oneskyapp.com.
Thank you for your understanding.
Posted Aug 01, 2025 - 19:47 HKT
Update
Certain parts of the platform service remain out of operation. Our human translation service is still available but in limited volume. You may try our AI translation service if you have translation needs.
Accessing Service Data – We're working on re-securing service data.
Thank you for your understanding. We remain committed to supporting your needs as best we can. If you have any other questions or need assistance, please reach out to us at support@oneskyapp.com.
Posted Jul 07, 2025 - 04:09 HKT
Identified
We came under an infrastructure attack that led to a data compromise. As previously mentioned we experienced a service outage on June 11, 2025, users may be unable to access certain parts of the service at this time. Our human translation service is still available but in limited volume. You may try our AI translation service if you have translation needs.
Our engineers are working to restore the platform service, but the complexity of the issue is causing significant delays. We apologize that we’re unable to provide a specific ETA for recovery at this time.
Certain service and data such as project groups, translation files and histories have been affected. It’s important to note that we have never stored your payment card information in our system, there is no risk of card data exposure from this incident. Within our system, sensitive data is protected using salted hashing.
We understand the critical nature of your work and sincerely apologize for the disruption to your projects. We recommend using alternative solutions to get through this difficult time. If you have any questions or need assistance, please contact us at support@oneskyapp.com.
Thank you for your understanding.
Posted Jun 19, 2025 - 10:37 HKT
Update
We are currently experiencing a service interruption, users may be unable to access certain parts of the service at this time. Our engineering team is making every effort to recover the service.
However, due to the complexity involved, recovery is taking much longer than expected. We’re sorry that we cannot provide an ETA at this time.
We understand the critical nature of your work, and we encourage you to explore alternative solutions in the interim. If you encounter any difficulties, please contact us at support@oneskyapp.com for assistance.
We understand this may cause inconvenience and appreciate your patience. We sincerely apologize for the issue.
Posted Jun 17, 2025 - 19:52 HKT
Update
We are currently experiencing a service interruption, users may be unable to access certain parts of the service at this time. Our engineering team is making every effort to recover the service. However, due to the complexity involved, recovery is taking much longer than expected. We’re sorry that we cannot provide an ETA at this time, but we are continuing to work on this as a top priority.
We understand this causes inconvenience and appreciate your patience. If you are experiencing issues or need assistance, please contact our support team at support@oneskyapp.com.
Posted Jun 16, 2025 - 19:22 HKT
Update
We are continuing to investigate this issue.
Posted Jun 11, 2025 - 23:13 HKT
Investigating
We are currently investigating this issue.
Posted Jun 11, 2025 - 19:33 HKT
This incident affects: Platform, API, Translator Portal, and Support.